To allow sufficient time for all patients and our scheduled procedures, we operate primarily by appointment. On Saturdays we accept walk in appointments in order to see our clients who have a difficult time coming in during the week. Emergencies are always our top priorities, so unfortunately an occasional delay is inevitable, though we do our best to see each client in a timely manner.
We ask that you please contact us 24 hours in advance for medication requests. This allows the doctor time to authorize the refill and have it prepared and waiting for you.
In order to spend more time helping our clients, if you would like to order medications online, we are happy to write you a prescription to send to the pharmacy of your choice.
We ask that a minimum of 24 hour notice be given for all appointment cancellations, and a minimum of 48 hour notice be given for all surgery and dental cancellations. We understand that unexpected or unavoidable situations may occur resulting in cancellations. Please notify us as soon as possible if you are unable to make your appointment.
When you schedule an appointment and fail to show or call and notify us of your cancellation, it impacts our ability to service clients who may already be waiting to see a doctor. If you fail to show or call and notify us about difficulty in keeping your appointment time on four (4) or more occasions, you will be prohibited from scheduling an appointment with our medical team. We will still see your pet, but it will be on a walk in basis, following four subsequent no-shows for appointments. We recognize that your pet may need medical attention and we do not wish to turn your pet away, but you may be subject to wait times.
Please note that missing four consecutive appointments or frequent cancellations/schedule changes will result in prepayment of your exam.
Please understand that we have created this policy out of respect for these clients who are waiting to have their pets be seen, and thank you in advance for abiding by these policies.